The Process
How Paola & Co works
From your first message to the moment you open the box — here's exactly what to expect.
Options
Deposit
01
Tell us what you want
Fill in the order form. Describe your piece — or just attach an inspiration photo from Pinterest or Instagram. No obligation. Getting a quote is completely free.
02
Receive your quote
Within 24 hours you'll receive a detailed quote with photos and IGI certificates of available diamonds. You choose the exact stone going into your piece.
03
Approve your 3D render
Pay a 20% deposit to begin. We send you a detailed 3D render of your exact ring. Nothing goes into production until you've seen it and said yes.
04
We craft your piece
Your ring is handcrafted in 18k gold with your chosen IGI-certified lab-grown diamond. Full quality control before it leaves. 7–10 business days production.
05
Delivered to your door
Arrives in a luxury gift box with your IGI certificate. Fully insured, tracked delivery anywhere in Australia. Free. Balance payment due on dispatch.
Our Promise
Our guarantees
IGI Certified — always
Every diamond we sell is independently certified by IGI. Physical certificate included with your ring.
Quote within 24 hours
We respond to every enquiry within 24 hours with a full quote and diamond options.
No obligation quote
Getting a quote is completely free. Only pay when you're completely happy with everything.
Free resize included
One free resize within 30 days of delivery. We cover the return shipping.
Free insured AU shipping
Fully insured, tracked delivery to anywhere in Australia. No extra charge.
Afterpay available
Split into 4 fortnightly payments. No interest. Available on deposit and balance.
Ready to begin your order?
No obligation. Free quote within 24 hours.
Begin Your Order